Refund policy

Change of mind returns

We offer a 30-day return policy for change of mind, which means you have 30 days after receiving your item to request a return.

To be eligible for a change of mind return, your item must be in the same condition you received it: unworn or unused, and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, contact us at admin@youmeus.com.au. 

If your return is accepted, please send to: PO BOX 6032 Highton VIC 3216, Australia

You can contact us with any return questions at admin@youmeus.com.au.

Faulty, damaged, or incorrect items

If your item arrives faulty, damaged, or isn't what you ordered, contact us at admin@youmeus.com.au as soon as possible so we can sort it out.

This is separate from our change of mind policy above and is covered by your rights under the Australian Consumer Law. You don't need the item to be unworn, tagged, or in original packaging to raise a faulty item claim, just proof of purchase.

Depending on the issue, you may be entitled to a free repair, a replacement, or a refund. For a minor issue, we'll offer a free repair first. For a major issue (the item is unsafe, significantly different from how it was described, or can't be used for its normal purpose), you can choose between a replacement or a refund. Once we confirm the item is faulty, we'll cover your reasonable return shipping costs.

Exceptions / non-returnable items (change of mind only)

The following can't be returned for a change of mind:  Sale items and gift cards.

This doesn't affect your rights above — if one of these items arrives faulty, damaged, or not as described, it's still covered.

Exchanges

The fastest way to get what you want is to return the item you have under our change of mind policy, and once that's accepted, place a new order for the item you'd prefer.

Refunds

Once we've received and inspected your return, we'll let you know if it's approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. It can take extra time for your bank or card provider to process and post the refund.

If more than 15 business days have passed since your return was approved and you still haven't received your refund, contact us at admin@youmeus.com.au.

Your rights under the Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Regardless of the outcome of a change of mind request, if a product you've purchased is faulty, unsafe, significantly different from how it was described, or can't be used for what it's meant for, you're entitled to a remedy under the ACL. This is separate from, and isn't restricted by, the change of mind policy above.